Empire Phones Warranty Terms

What we stand for

Empire Phones stands by the quality of its repair service and repair parts. Empire Phones customers enjoy a Lifetime warranty on all screen replacements and a 12 month warranty for small parts such as charging ports, ear speakers etc. Please note that certain exclusions apply to the warranty.

Warranty exclusions

The following items are specifically excluded from the Empire Phones Warranty

  • Empire Phones will not be liable for any damage to your electronic device or supplied products during the installation
  • Any subsequent accidental damage to the device after we have completed your repair
  • Operational or mechanical failure of the device (or part thereof) caused by an unexpected or unintentional external event (e.g. dropping the device or placing undue pressure and/or force on the device as a result from mishandling)
  • Water/liquid damaged phones
  • Any software related issues
  • Faults not relating to the original repair done (e.g. if we replace the charging port the warranty would not cover a faulty power button)
  • Loss of data (always ensure you backup your device before getting your device repaired)
  • Subsequent repair by a third party
  • Any pre-existing issues that were evident prior to the original repair
  • Any issues or problems relating to phone features and functions that we were not able to verify as being fully operational prior to our repair (for example, because the device was not charged, or the passcode to the device was not provided)
  • Jailbroken devices
  • Any repairs that are not performed by Empire Phones
  • A non-working, damaged or severed home button/bio-metric/touchID scanner
  • Batteries are classified as a consumable item and are not covered under the twelve month warranty. Empire Phones will however provide a six month warranty on battery replacements
  • Screen protectors are classified as a consumable item and may get damaged or chipped in daily use, and are not covered under the twelve month warranty

How to make a warranty claim

You may contact us in writing at info@empirephonerepairs to lodge your warranty claim and we will reply to you within one business day. We may, at our discretion, require your device to be sent to our service centre for inspection prior to the warranty claim being approved. Any subsequent accidental damage that occurs to the phone following receipt of the warranty claim will not be the responsibility of Empire PhonesEmpire Phones will not be liable for any damage to your electronic device or supplied products during the installation.

Empire Phones ABN: 9470086478

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