Our repair Terms and Conditions

Authorising work

You authorise Empire Phones to perform the work as described on generated service ticket on the device identified on ticket (your device).

By engaging in the services provided by Empire Phones, you acknowledge and accept that any existing warranty that your device may have may be made void as a function of the repair process. Empire Phones bears no responsibility should this occur.

Empire Phones offers you a new 6 months for aftermarket parts and 12 months for original parts warranty on your device. If your device has multiple problems other than listed when it was drop off to be fixed, we will not begin the process to fix prior your authorisation. (For instance: you came for screen replacement and technician found another problem which is water damage) you will be notified.

Data on device

You are solely responsible for backing up any data on your device and deleting, encrypting or otherwise protecting your data from unauthorised use. Empire Phones will not back up or restore your data, and is not responsible for any data that is lost or corrupted. Empire Phones will not treat data on Your Device as confidential and disclaims any agreement with you or other obligation to do so.

Empire Phones responsibilities & limited warranty

Empire Phones always uses new parts or components while working on your device. All repairs are covered for 6 months for aftermarket parts and 12 months for original parts. If your device should malfunction, it must be returned to the Empire Phones store or service centre for evaluation, and all costs of shipping shall be borne solely by the purchaser. Empire Phones customer service department will diagnose the repair upon receipt. Upon examination by Empire Phones, if your device  is found to be defective it will be repaired or replaced at no charge. This warranty does not apply to defects resulting from any action by you, including but not limited to mishandling, physical damage, water damage, improper interfacing, operation outside of design limits, improper repair by someone other than Empire Phones, use of any other product other than Empire Phones products, or unauthorised modification. This warranty is VOID if your device shows evidence of having been tampered with (broken seal) or shows evidence of being damaged as a result of excessive corrosion; or current, heat, moisture or vibration; improper specification; misapplication; misuse; abuse or other operating conditions outside of Empire Phones’s control. Software warranty applies to factory restores, backups, jailbreaks, unlocks, and applies to computers, laptops, cellular phones, etc. The warranty is VOID if customer performs any software modifications not limited to restore, updating software on the device, downloading unauthorised or unapproved software, viruses, malware, spyware, or attempts to modify any software that has been installed by Empire Phones. If you fail to pick up your device or otherwise arrange for its return after repeated efforts to contact you, after thirty (30) days following the completion of repairs Empire Phones shall treat the device as abandoned, and may dispose of the property in its sole discretion in accordance with applicable provisions of law, including sale to recoup administrative and repair costs.

No modification

No agent, employee, dealer, representative or reseller is authorised to modify these Terms and Conditions, to extend the Limited Warranty above or to make binding representations or claims, whether in advertising, presentations or otherwise, on behalf of Empire Phones regarding the Service.

Severability

You and Empire Phones agree that it is our intention that these Terms and Conditions be enforceable in accordance with their terms to the fullest extent permitted by law. You and Empire Phones agree that if any portion of these Terms and Conditions are adjudged by a court or arbitrator to be invalid or unenforceable, that adjudication shall not invalidate the remainder of these Terms and Conditions and they shall be fully enforceable.

Personal information

Personal information you provide on this form (such as an e-mail or mailing address) will be used only to fulfill the service you have requested; Empire Phones will not sell, rent, or otherwise disclose such information (except as needed to Empire Phones service vendors) without your prior approval.

Website Terms and Conditions

The Use of this Website is Subject to the Following Terms of Service:

Empire Phones offers this website (www.empirephonerepairs), including all information, software, products, and services available from this website or offered as part of or in conjunction with this website, to you, the user, conditioned upon your acceptance of all of the terms, conditions, policies and notices stated on this website.

Your continued use of the website constitutes your agreement to all such terms, conditions, and notices, and any changes to this Terms of Service made by Empire Phones.

Use the website at your own risk. This website is provided to you “as is” without warranty of any kind either express or implied. Neither Empire Phones nor its employees, agents, third-party information providers, merchants, licensors, or the like warrant that the website or its operation will be accurate, reliable, uninterrupted, or error-free. No agent or representative has the authority to create any warranty regarding the website on behalf of Empire Phones. Empire Phones reserves the right to change or discontinue at any time any aspect or feature of the website.

Limitation of liability

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose.

Indemnification

Your use of any information on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of this Terms of Service.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages, be a criminal offense, or both.

Copyright

Except for material in the public domain under Australian copyright law, all material contained on the website (including all software, HTML code, Java applets, Active X controls and other code) is protected by Australian and foreign copyright laws. Except as otherwise expressly provided in this Terms of Service, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, modify, rewrite, create derivative works from, transfer, or sell any material contained on the website without the prior consent of Empire Phones.

Changes to Terms of Service

Empire Phones reserves the right, at any time, to modify the terms this Terms of Service, by making those modifications available on this website or by providing notice to you. Any modification will be effective immediately upon posting on this website or other such notice. You are deemed to have agreed to such modification through your continued use of the products or services.