Empire Phones Frequently Asked Questions

Empire Phones is a drive-to-you iPhone and iPad repair service. Just follow the following steps to book your repair:

1. Contact us here and tell us what’s broken on your iPhone or iPad and we will give you an instant repair price.

2. We’ll arrange a place, date and time that’s convenient for you for your iPhone or iPad repair.

3. An Empire Phones technician will come to a location of your choice and fix your iPhone or iPad on-site.

You don’t need to take it anywhere. Empire Phones is an iPhone and iPad repair service that drives to you. This allows you to get on with your day while we drive to you and repair your device at your location.

Empire Phones can perform the following types of iPhone and iPad repairs:

  • Broken or cracked screens
  • Front or rear facing camera problems
  • Problems with charging
  • Problems with your battery
  • Sound or microphone problems
  • Home, volume, mute or on/off button problems
  • Water damaged phones (results not guaranteed)

We are able to repair the following models:


  • iPhone 4 and 4s
  • iPhone 5, 5c, 5s and SE
  • iPhone 6 and 6 Plus
  • iPhone 6s and 6s Plus
  • iPhone 7 and 7 Plus
  • iPhone 8 and 8 Plus


  • iPad 2, 3, 4, 5, 6
  • iPad Air
  • iPad Air 2
  • iPad Mini 1.2.3
  • iPad Mini 4
  • iPad Pro

No, not anymore. Following the landmark ACCC v Apple court case which settled in June 2018, the “rules” have changed, you can read about it here. 

In the near future we will be doing mobile phone repairs for other devices apart from Apple iPhones and iPads– including Android phones such as Samsung.

Our screens are the highest quality aftermarket screens but we also offer OEM if requested at higher price for higher quality.

Yes! We offer a generous 12 month warranty on all our repairs. Full details of our warranty and warranty claim process are available here.

To find your iPhone and iPad model go to: Settings, General, About, Model, press on the letters and it will change to an A****. Google this A*** to find your exact iPhone or iPad model.

We do not charge a call out fee and we have competitive prices with screen replacements starting at just $89.00. Add in the convenience that we come to you, means you are free to keep on doing the things you love while your mobile phone is being repaired a location of your choice, eg: work, home or restaurant. To get a repair price for your iPhone or iPad repair, please contact us here.

iPhone repairs generally take 30 minutes. Depending on the model and the extent of damage, some repairs may take 45 minutes and others as little as just 15 minutes.

In most cases your iPhone or iPad can be repaired on the same day. If you’d like dame day service for your repair, we will do our best to make this happen. Contact us here to book in your repair. 

Payment is only made once your repair is complete. You may pay via credit or debit card (Visa, MasterCard, AMEX) or cash. Card payments are processed via a safe and secure card reader.

There is no call out fee and it takes only 30 minutes to fix your iPhone onsite.

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